Return and Refund Policy

Last updated: May 07, 2026
We want you to love your Brevon Gate bike. If something isn’t right, we’re here to make it right — quickly and fairly.

This Return & Refund Policy outlines your rights and our procedures when returning a product purchased through our website at brevongate.com. By placing an order with us, you agree to the terms set out below.

If you have any questions or need assistance with a return, please contact us and our team will be happy to help.

1. Return Eligibility

1.1 Standard Returns

We accept returns on bikes and accessories within 30 days of the delivery date, provided the following conditions are met:

The bike has not been ridden or used outdoors
The bike is unassembled or in its original assembly state as received
All original packaging, accessories, and documentation are included
The item is in the same condition as when it was received — no scratches, damage, or modifications

1.2 Non-Returnable Items

The following items are not eligible for return:

Bikes that have been assembled, ridden, or used
Items that have been modified, customised, or had components swapped
Items returned more than 30 days after delivery
Items without original packaging or accessories
Clearance or final-sale items (marked as such at the time of purchase)
Gift cards

Important: If your bike arrived damaged or has a manufacturing defect, different conditions apply. See Section 4 (Defective or Damaged Items) below.

2. How to Start a Return

To initiate a return, please follow these steps:

Contact us at [email protected] or via our contact page within 30 days of delivery
Include your order number, the item(s) you wish to return, and the reason for the return
Our team will respond within 2 business days with return instructions and a return authorisation
Carefully repack the item in its original packaging and ship it to the address provided
Share the tracking number with us once the return is shipped

Please do not send items back without first contacting us and receiving a return authorisation. Unauthorised returns may not be processed.

3. Return Shipping Costs

3.1 Customer-Initiated Returns

If you are returning an item because you changed your mind or it does not meet your expectations, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and keeping proof of postage, as we cannot be responsible for items lost in transit on their way back to us.

3.2 Returns Due to Our Error

If you received the wrong item, a damaged item, or a product with a manufacturing defect, Brevon Gate will cover the cost of return shipping. We will provide you with a prepaid return label or reimburse your shipping costs upon confirmation of the issue.

4. Defective or Damaged Items

We take great care in packaging every order, but if your bike or accessory arrives damaged or has a manufacturing defect, please:

Document the issue with clear photos or video immediately upon unpacking
Contact us within 7 days of delivery at [email protected]
Include your order number and the photos/video showing the damage or defect

We will assess the issue promptly and, depending on the nature of the defect, offer one of the following resolutions:

A full replacement of the affected part or the entire bike
A full refund to your original payment method
A repair or replacement part shipped to you at no charge

Damage caused by improper assembly, misuse, accidents, or normal wear and tear is not covered under our return or defect policy. For longer-term product issues, please refer to your warranty documentation.

5. Refunds

5.1 Refund Timeline

Once we receive and inspect your returned item, we will notify you by email whether your return has been approved or rejected. If approved, your refund will be processed and issued to your original payment method within 5–10 business days.

Please note that depending on your bank or card issuer, it may take an additional few business days for the refund to appear in your account after we issue it.

5.2 Partial Refunds

In some cases, a partial refund may be issued where:

An item is returned in a condition that does not fully meet our return criteria (e.g., missing minor accessories)
Only part of an order is returned

5.3 Original Shipping Costs

Original shipping fees paid at checkout are non-refundable unless the return is due to our error or a product defect.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different model, size, or colour, please:

Return the original item following our standard return process
Place a new order for the item you want

If you need help selecting an alternative model, our team is happy to assist. Contact us and we’ll guide you to the right fit.

7. Order Cancellations

You may cancel an order before it has been dispatched by contacting us as soon as possible at [email protected]. If your order has not yet shipped, we will cancel it and issue a full refund.

Once an order has been dispatched, it cannot be cancelled. In this case, you may refuse delivery or return the item once received in accordance with this policy.

8. International Returns

Customers outside of Canada are welcome to return eligible items under the same conditions listed above. However, please note:

International return shipping costs are entirely the responsibility of the customer
Any customs fees, duties, or taxes incurred during the return shipment are not covered by Brevon Gate
We recommend using a trackable, insured shipping service for all international returns
Refunds will be issued in Canadian Dollars (CAD) to the original payment method — currency conversion differences are outside our control

9. Contact Us

For all returns, refund enquiries, or product concerns, please reach out to us:

Brevon Gate — Customer Support
Email: [email protected]
Contact page: brevongate.com/contact
Response time: within 2 business days (Mon – Fri, 9am – 6pm EST)
Return address: 1-392 Rue Chicoine,
Vaudreuil-Dorion (Québec) J7V 2X3, Canada

10. Changes to This Policy

We may update this Return & Refund Policy from time to time. The “Last updated” date at the top of this page will always reflect the most recent revision. We encourage you to review this policy before placing an order.